Provide support to applications and associated hardware such as Get Well, Connexall, Network, Philips, Etiometry, Tot Guard, Nurse Call, and Care.AI.
Provide direct support to end users in efficiently and accurately utilizing NHI&T applications, technology, and electronic medical records.
Participate in building, testing and validating of new functionality and engaging in custom configuration activities.
Perform in-depth analyses of workflows, data collection, report details and other technical issues associated with clinical applications.
Act as a change agent, educator and resource in advancing the strategic mission of Nemours and avoiding data and systems integrity risks.
Collaborate with senior management to plan, implement, and evaluate the effectiveness of systems and services.
Identify and coordinate system updates, changes, and enhancements to support clinical information and meet business needs while maintaining system and data integrity.
Facilitate the installation and implementation of hardware equipment between IT, patient care, and business process teams.
Prepare charts and diagrams to assist in problem analysis and submit recommendations for solutions.
Manage and co-ordinate team tasks; maintain issue lists, documentation, meeting minutes, agendas, and weekly status reports to appropriate Leadership.
Requirements
Associate's Degree required.
Bachelor's Degree required.
Internal candidates only - Equivalent work experience may be considered for internal candidates in lieu of education requirements.
Minimum of one (1) to three (3) years experience required.
Minimum of three (3) years experience required.
Minimum of one (1) year experience in a healthcare setting preferred.
Minimum of 3 years experience in a healthcare setting required.
Prior Nursing, Clinical experience, Healthcare Operation(s) or IT experience preferred/required.
If an RN or other Clinical Provider must maintain that license.
Achieve and maintain one or more application specific certifications in accordance with vendor requirements required.
Certification in Epic module or relevant bedside technologies as required to support the application is required after hire.
Strong software and application knowledge.
Prior Electronic Health Record and Clinical experience.
Project Management experience preferred.
Benefits
Hybrid position (both onsite and remote)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisworkflow analysiscustom configurationsystem updateshardware installationreportingproject managementelectronic medical recordsapplication supportclinical applications