Financial Family Advocate I
Center for Health Care Strategies
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • United States
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Job Level
About the role
- Utilizing high-level customer service, healthcare finance knowledge, and excellent communication skills, the Family Financial Advocate will facilitate, educate, and communicate to patients/families about the financial aspects of seeking treatment at Nemours.
- Conduct interviews, gathering, assembling, and reviewing sensitive information supplied by applicants relevant to the initial and ongoing Nemours Financial Assistance Policies and Medicaid Programs.
- Work directly with insurance carriers or with internal insurance verification personnel to determine benefit level, coordination of benefits, coinsurance and deductible amounts and communicate financial obligations to the guarantor.
- Responsible for determining a suitable financial assistance program for each family identified as being in need, developing payment arrangements, collecting prepayments (pre-service deposits and out-of-pocket costs), providing cost estimates to patients and providers, and approving discounts in accordance with organizational and government policies.
- Research and address a broad range of inquiries covering items such as insurance regulation and processing protocols, charge discrepancies, benefit interpretation and adjudication.
- Support the Medicaid Enrollment processes.
Requirements
- Associate Degree or equivalent of education, training, and experience required.
- Minimum three (3) years of hospital experience and working knowledge of patient accounting functions including pre-admissions and admission registration will be considered in lieu of an Associate Degree.
- Minimum one (1) year of experience required.
- Registration, insurance, billing and/or relevant experience.
- Knowledge of Epic and EMR applications.
Benefits
- Competitive base compensation in the top quartile of the market
- Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
- Comprehensive benefits: health, life, dental, vision
- 403B with employer match
- Licensure, CME and dues allowance
- Not-for-profit status; eligibility for Public Service Loan Forgiveness
- For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicehealthcare financeinsurance verificationfinancial assistance programspayment arrangementscost estimatesinsurance regulationbillingpatient accountingEMR applications
Soft Skills
communicationinterpersonal skillseducational skillsorganizational skills
Certifications
Associate Degree