Director of Operations – Primary Care
Center for Health Care Strategies
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Responsible for Operational Management within Primary Care including:
- Collecting data about patient access, clinic flow, and patient satisfaction to prepare analyses and reports to identify progress and adverse trends and making recommendations and implementing changes when needed.
- Creating and submitting data/statistical reports that help monitor and maintain the highest level of operational efficiency.
- Partnering with Primary Care leadership in developing performance targets, reporting variances, and creating remediation plans.
- Challenging systems, processes, and methodologies that are not working for stability of the department in positive and productive ways.
- Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available.
- Leading continuous improvement efforts including improvement events and ensuring all continuous improvement strategies and tactics are executed throughout the Department in an efficient and effective manner to optimize results.
- Providing prompt, thorough, and accurate information to keep the Administrator appropriately informed of the Department’s operating results.
- Issue resolution and development of corrective action plans for processes and metrics that are not achieving determined targets.
- Acting as intermediary between patients, families, referring community, departments, and staff.
Requirements
- Completed or planned completion of Master’s degree in Business, Health Administration, or related field.
- Minimum five (5) years of experience.
- Demonstrated experience in management required.
- Strong financial and operational management background required.
- Demonstrated progressive experience in healthcare management preferred.
Benefits
- Competitive base compensation in the top quartile of the market
- Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
- Comprehensive benefits: health, life, dental, vision
- Mortgage assistance, relocation packages and 403B with employer match.
- Licensure, CME and dues allowance
- Not-for-profit status; eligibility for Public Service Loan Forgiveness
- For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisstatistical reportingperformance managementoperational efficiencyprocess improvementtime managementresource utilizationissue resolutioncorrective action planninghealthcare management
Soft skills
leadershipcommunicationinterpersonal skillsorganizational skillsproblem-solvingcollaborationanalytical thinkingadaptabilitystrategic thinkingteam management
Certifications
Master’s degree in BusinessMaster’s degree in Health Administration