Business Systems Analyst Intern
Centene Corporation
ServiceNow
Senior Systems Analyst, CMDB
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Montana, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $85,300 - $158,100 per year
Job Level
Senior
Tech Stack
AnsibleITSMJenkinsSDLCServiceNow
About the role
- Collaborates with business and technology stakeholders to translate high-level business requirements into functional and non-functional technical requirements
- Gathers and validates business/technology requirements to establish scope, project impact, outcome criteria, and metrics
- Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
- Translates conceptual user requirements into functional requirements for developers and project teams
- Creates systems and business process models, specifications, diagrams, and charts to guide development
- Interprets user requirements into feasible options and communicates back to stakeholders
- Manages and tracks the status of requirements throughout the project lifecycle; enforces and redefines as necessary
- Communicates changes, enhancements, and modifications of business requirements to project managers, sponsors, and stakeholders
- Plans and coordinates user acceptance testing (UAT)
- Monitors and reviews levels of IT services specified in service-level agreements (SLAs)
- Researches, reviews, and analyzes effectiveness of requirement gathering processes and develops enhancement strategies
- Maintains system protocols by writing and updating procedures; writes and maintains user documentation; provides help desk support and training
- Prepares technical reports by collecting, analyzing, and summarizing information and trends
- Documents business requirements and potential solutions for system functionality and reporting needs
- Performs other duties as assigned and complies with all policies and standards
Requirements
- Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) OR equivalent experience
- 4 – 6 years of related experience (minimum 4 years)
- Experience with Data Processing
- Knowledge of health care payer business functions and operations
- Knowledge of Agile Software Development
- Knowledge of Software Development Life Cycle (SDLC)
- Hands-on experience with ServiceNow CMDB and ITSM modules
- Strong knowledge of the CSDM framework (Common Service Data Model)
- Strong knowledge of CM tools and platforms (e.g., Git, Jenkins, Ansible)
- Demonstrated analytical skills
- Demonstrated project management skills
- Ability to work independently
- Demonstrates a high level of accuracy and excellent judgment and decision making skills
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
- Total compensation may also include additional forms of incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data processingAgile software developmentsoftware development life cycle (SDLC)CSDM frameworkCM toolsGitJenkinsAnsiblebusiness process modelinguser acceptance testing (UAT)
Soft skills
analytical skillsproject management skillsindependenceaccuracyjudgmentdecision makingcommunicationcollaborationvalidationdocumentation
