Customer Service Advocate I – Mandarin Bilingual
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $16 - $23 per hour
About the role
- Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers
- Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints
- Receives and responds to routine member and/or provider inquiries, requests and/or concerns
- Mitigates and prevents complaints from being escalated to resolve in initial contact
- Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
- Resolves basic problems by communicating the requested information
- Maintains performance and quality standards based on established contact center metrics
- Provides customer service in a high pace contact center environment over the phone, via live chats and emails
- Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
Requirements
- High School diploma or GED
- Must be bilingual in Mandarin and English
- Ability to work between the hours of 9am - 6pm PST
- Experience interacting and multitasking using multiple systems and programs simultaneously preferred
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem solvingmultitaskingadvocacy
Certifications
High School diplomaGED