Provider Experience Manager
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $23 - $40 per hour
About the role
- Serve as the single point of contact for assigned Medical Director’s Office (MDO).
- Provide direction and guidance to existing MDO related to any questions or issues.
- Maintain and expand strong relationships with MDO to support overall account management and operational needs.
- Assess and maintain client satisfaction by implementing action plans to uphold high levels of quality service.
- Collaborate with various departments to identify, investigate, and resolve MDO inquiries and escalations.
- Coordinate and identify training opportunities for sales and operations departments to enhance performance and customer satisfaction.
- Assist Account Executives to identify and generate new sales opportunities within existing accounts.
Requirements
- Associate’s degree in a related field or equivalent experience.
- 3+ years of specialty pharmacy, insurance verification, or account management experience.
- Advanced customer service skills preferred.
- ScriptMed experience strongly preferred.
- Bilingual (English/Spanish) strongly preferred.
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer serviceinsurance verificationspecialty pharmacyclient satisfactionsales opportunitiestraining coordination
Soft Skills
relationship managementproblem-solvingcollaborationcommunicationdirection and guidance
Certifications
Associate’s degree