Customer Service Advocate I – Korean Bilingual
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $16 - $23 per hour
About the role
- serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers
- provides members and/or providers with timely, accurate, and personalized support on routine complaints
- mitigates and prevents complaints from being escalated to resolve in initial contact
- documents all member or provider information and communications for quality and performance tracking
Requirements
- bilingual in Korean and English
- authorized to work in the U.S. without the need for employment-based visa sponsorship
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
advocacyproblem resolutioncustomer supportcommunicationdocumentationquality trackingperformance tracking