Senior Workforce Scheduling Analyst
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Florida • Ohio • United States
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Salary
💰 $63,600 - $114,600 per year
Job Level
About the role
- Analyzes and reviews the contact center's workload to build resourcing and optimize scheduling plans to meet business objectives and goals
- Analyzes the effectiveness and complex results of the contact center's schedule and provides scheduling methodology improvements to senior workforce scheduling team
- Participates in and leads meetings with stakeholders to analyze staffing plans and performance
- Works closely with management and other stakeholders to understand staffing requirements
- Analyzes contact center patterns, including volumes, trends, and contact center productivities
- Mentors and supports other members of the workforce scheduling team
- Advises on using a centralized vs. decentralized queue strategy
- Provides inputs to measure and analyze contact center staff productivity
- Ensures accurate records of contact center staff schedules
- Influences changes in policies and procedures for the workforce management unit
Requirements
- Requires a bachelor's degree and 4 – 6 years of related experience
- Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workforce schedulingscheduling methodologystaff productivity analysisdata analysisresource optimizationstaffing planscontact center analysisqueue strategy
Soft Skills
leadershipmentoringstakeholder engagementcommunicationcollaboration