Service Desk Support Analyst II
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Illinois • Montana • United States
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Salary
💰 $23 - $39 per hour
Job Level
About the role
- Engages Subject Matter Experts (SMEs) from other IT groups on complex issues
- Uses Incident and Knowledge data to identify repetitive issues
- Works with appropriate personnel to create knowledge articles and solutions to reduce frequent occurrences
- Reviews ticket queue and works to reduce ticket count
- Answers customer phone calls
- Performs other duties as assigned
- Complies with all policies and standards
Requirements
- Requires a High School diploma or GED
- Requires 1 – 2 years of related experience
- May require vocational or technical education in addition to prior work experience
- Bachelor's Degree Information Technology, Computer Science, Engineering or related field preferred
- Experience with Active Directory
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Active Directory
Soft skills
communicationproblem-solvingcustomer service
Certifications
High School diplomaGEDBachelor's Degree