Director, Quality Assurance
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Kansas, Montana, South Dakota, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $133,700 - $247,400 per year
Job Level
Lead
About the role
- Lead monitoring teams in Member and Provider Services (MPS)
- Focus contact center quality program on outcomes and statistical significance
- Oversee systems and processes to alleviate service quality issues
- Collaborate cross-functionally to define and improve service quality
- Review key performance indicator (KPI) metrics
- Develop strategy for onboarding, hiring, and training new employees
Requirements
- Requires a Bachelor's degree
- 7+ years of related experience
- Prior management experience preferred
- 4+ years of management experience preferred
Benefits
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KPI metricsservice quality improvementcontact center quality programonboarding strategyhiring strategytraining strategy
Soft skills
leadershipcollaborationcommunicationproblem-solving