Team Lead – Operations, Neurology
WashU IT
Billing Operations Specialist – Escalation Team Medicare
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Louisiana, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $32 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- This role receives back office escalation cases received via a queue or email box and/or real-time live chats from our Medicare Customer Service representatives needing support.
- Collaborate with internal team and external client to research and resolve any disputes or discrepancies in billed amounts and/or payment transactions
- Prepare timely and accurate billing for external clients
- Document all collections efforts and transaction records
- Reconcile member accounts as needed
- Prepare bad debt write-off as needed
- Research and process refunds as needed
- Maintain low volume in assigned error queues within the billing system
- Performs other duties as assigned
- Complies with all policies and standards
Requirements
- High school diploma or equivalent and 3+ years of combined billing/collections, accounting or customer service experience or Bachelor’s degree in Business Administration or related field.
- Proficiency in multi-tasking across multiple systems and applications simultaneously
- Ability to navigate and manage multiple monitors (typically 2–3) efficiently for real-time data entry and customer interaction.
- Strong computer literacy, including Microsoft Office Suite (Outlook, Teams, Excel, Word) Web-based applications and cloud tools (e.g., SharePoint)
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billingcollectionsaccountingdata entryreconciliationdispute resolutionbad debt write-offrefund processing
Soft skills
collaborationmulti-taskingcommunicationproblem-solvingattention to detail
