Risk Management Analyst
OpenLoop
AWSAzureCloudServiceNow
Workforce Real-Time Management Analyst II
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $48 per hour
Job Level
JuniorMid-Level
About the role
- Performs real-time analytics to monitor contact center call traffic
- Reflects current workforce operational targets
- Predicts resource demands
- Analyzes complex contact center metrics to determine efficiency
- Performs real-time monitoring of queue metrics and performance
- Utilizes real-time allocations of resources
- Partners with the Workforce Scheduling and Forecasting groups
- Monitors and drives real-time adherence to schedules
- Prepares and communicates trends and insights to senior management
- Acts as primary point of contact for daily scheduling questions
Requirements
- Requires a Bachelor's degree
- 2 – 4 years of related experience
- Experience with managing, inspiring, motivating, and engaging workforce related teams preferred
- Workforce experience required
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
real-time analyticscontact center metrics analysisresource demand predictionqueue metrics monitoringperformance analysisworkforce schedulingforecasting
Soft skills
team managementinspiringmotivatingengagingcommunicationtrend analysis
Certifications
Bachelor's degree
