Centah Inc.

Customer Support

• This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training.
• Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales.
• One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry.
• Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
• We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team.
• Work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information.
• Treat every customer with the utmost courtesy while maintaining a positive outlook on every call.
• Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
• Answer incoming calls and respond to customer’s requests.
• Ability to work in a fast paced environment.
• Book appointments for members with a high degree of data accuracy.
• Maintain excellent written and verbal communication skills on a consistent basis.
• Identify and escalate issues to supervisors.
• Responsible for adapting to fast changing guidelines with customers.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains and improves quality results by adhering to standards and guidelines.