Bilingual Customer Service Representative, Spanish/English

Centah Inc.

Customer Service Representative providing inbound and outbound support for customer inquiries in a fast-paced environment. Fluent in Spanish and English, maintaining high customer service standards.

Posted 6/4/2026full-timeFort Lauderdale • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Answer incoming calls and respond to customer’s requests
Ability to work in a fast paced environment.
Book appointments for members with a high degree of data accuracy
Maintain excellent written and verbal communication skills on a consistent basis
Identify and escalate issues to supervisors
Responsible for adapting to fast changing guidelines with customers
Informs clients by explaining procedures; answering questions; providing information
Maintains and improves quality results by adhering to standards and guidelines

Requirements

What you’ll need

High school graduate or G.E.D.
Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
Excellent oral and written communication skills
Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
Ability to type at least 25 words per minute is preferred
Experience in providing exceptional customer service and maintaining established quality requirements
Must be able to pass a background check
Must be fluent (speaking/reading/writing) in both Spanish and English

Benefits

Comp & perks

Opportunity to continue working from home in our post-pandemic workplace
Eligible for Medical, Dental, and Vision after 60 days of continuous employment
$15,000 Life Insurance (Company Paid)
401K plan eligibility after 1 year of service w/company match of up to 4%
Paid Time Off - Earn 10 days per year after 90-day probationary period
$200 Monthly Incentive Bonus Plan
Weekly/monthly gift card drawings/contests for meeting goals
Career learning and development programs
Casual dress code

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data accuracymultitaskingtypingcustomer service

Soft Skills

communicationadaptabilityproblem-solvingattention to detail

Certifications

High school diplomaG.E.D.