Customer Success Manager

Censys

Customer Success Manager responsible for driving customer adoption and retention at Censys. Collaborating with enterprise security teams to ensure robust platform utilization and measurable success.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $149,000 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Own and manage a portfolio of enterprise and strategic customer accounts
Build trusted relationships with security leaders, practitioners, and executive stakeholders
Develop success plans aligned to customer business objectives and security priorities
Conduct regular business reviews, adoption reviews, and strategic roadmap discussions
Act as the primary post-sale point of contact for customers
Drive successful onboarding and implementation outcomes
Help customers operationalize the platform within security workflows and processes
Monitor product adoption, usage trends, health indicators, and customer engagement
Identify risks proactively and execute mitigation plans to improve retention
Ensure customers achieve measurable outcomes and ROI
Partner with Account Executives on renewals, expansion opportunities, and account strategy
Identify opportunities for upsell, cross-sell, and broader platform adoption
Support customer advocacy initiatives including references, case studies, and advisory programs
Maintain accurate account forecasts, health scores, and renewal data
Serve as the voice of the customer internally
Partner with Product and Engineering to communicate customer feedback and market needs
Coordinate with Support and Professional Services to resolve customer issues effectively
Contribute to scalable customer success processes, playbooks, and operational improvements

Requirements

What you’ll need

5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS
Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling
Strong executive communication and relationship management skills
Ability to explain technical concepts to both technical and non-technical audiences
Experience managing renewals and identifying expansion opportunities
Strong organizational and project management skills
Comfortable operating in a fast-paced, high-growth environment
Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact

Benefits

Comp & perks

Equity
Health, dental & vision coverage
Retirement with company contribution
Parental leave
Mental health & wellness benefits
Flexible PTO
Professional development stipend
Sales incentive pay for most sales roles
Annual bonus plan for eligible non-sales roles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementTechnical Account ManagementB2B SaaSCybersecurityInfrastructureCloudNetworkingDeveloper ToolingProject Management

Soft Skills

Executive CommunicationRelationship ManagementOrganizational SkillsCuriosityWillingness to LearnSound JudgmentTechnical ExplanationAdaptabilityProblem SolvingCustomer Advocacy