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About the role
Key responsibilities & impact- Proactively communicate with technicians and members of the Operations team to successfully achieve monthly, quarterly, and yearly goals.
- Manage and monitor monthly field production, workflow, and deadlines.
- Identify potential production issues and enact cost effective action plans to meet production deadlines as necessary.
- Prepare weekly production reports for review by supervisor.
- Monitor daily production of individuals spanning multiple states and adjust their workloads as necessary.
- Utilize a proprietary website to manage the successful completion of thousands of work orders each month.
- Aid in routing and scheduling of work for your technicians and review for cost effectiveness and manpower feasibility.
- Cultivate and track technicians’ work progress.
- Manage special projects within the region and the manpower that is assigned them.
- Act as liaison between your team and headquarters to create effective resolutions to field issues.
- Provide guidance and support to your team and coordinate with technicians to resolve any problems that arise in the field (scheduling, work orders, expenses, routes, inventory, etc).
- Oversee the development and training of your team.
- Coordinate with Recruiting, HR, Training, Parts, etc to successfully hire and onboard new technicians.
- Maintain an understanding of all varieties of work currently undertaken by Cennox.
- Prepare monthly regional profit and loss statement reviews detailing reasons for monthly expenditures, revenue shortfalls, gross margin percentages and budget variances.
- Perform other duties as assigned.
Requirements
What you’ll need- Must be a team leader and able to work in a demanding managerial position
- Strong organizational skills
- Ability to remotely manage a team of technicians and effectively track their individual progress
- Excellent written and verbal communication skills
- Ability to communicate goals and enact action plans
- Proven ability to multi-task and manage timelines and deadlines
- Strong attention to detail, problem solving skills, and customer service skills
- Computer skills including the Microsoft Office suite, Microsoft Excel in particular
- Profit and loss statement experience
- Regional budgeting experience
- Ability to learn specialized software programs and navigate company databases
- Have mechanical/technological/electrical aptitude
- Previous experience in field service industry, highly preferred
Benefits
Comp & perks- Ability to sit and stay focused for long periods of time
- Requires 20 to 30% travel with overnight stays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
profit and loss statement experienceregional budgeting experiencemechanical aptitudetechnological aptitudeelectrical aptitudeability to learn specialized softwareMicrosoft Excel
Soft Skills
team leadershiporganizational skillscommunication skillsproblem solving skillscustomer service skillsattention to detailmulti-taskingtime management
