Customer Success Manager

Cennox

Customer Success Manager for Cennox establishing relationships and overseeing service accounts. Responsible for client communication and reviewing customer contracts and performance.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact.
Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel.
Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations.
Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner.
Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes.
Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory.
Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction.

Requirements

What you’ll need

Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications.
Customer relationship building skills.
Organizational abilities to include time and task management and multitasking.
Industry knowledge and experience.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cennox Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2004 🤝 B2B 🛒 Retail 🏦 Banking 💰 Private equity on 2021-07 B2B
Retail
Banking Cennox is a global managed-services provider that delivers technology installation, security integration, and facility transformation for retail and banking customers. The company installs and supports payment and banking hardware (ATMs, ITMs, teller devices), upgrades security infrastructure, and handles store and branch redesign, branding, and fit-outs, offering end-to-end project management and ongoing operational support. Customer Success Manager Job not on LinkedIn 🔥 3 minutes ago 🇺🇸 United States – Remote 💵 $60k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact.
Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel.
Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations.
Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner.
Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes.
Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory.
Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction. 🎯 Requirements
Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications.
Customer relationship building skills.
Organizational abilities to include time and task management and multitasking.
Industry knowledge and experience. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 2 hours ago RealTime eClinical Solutions 51 - 200 Website LinkedIn All Job Openings Customer Success Manager at RealTime eClinical Solutions maximizing strategic customers' value from eClinical software. Building relationships and driving customer satisfaction and growth in the clinical research industry. 🇺🇸 United States – Remote 💰 Private Equity Round on 2022-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Associate Customer Success Manager 🔥 2 hours ago RealTime eClinical Solutions 51 - 200 Website LinkedIn All Job Openings Associate Customer Success Manager at RealTime eClinical Solutions delivering exceptional client experiences and supporting customer engagement as part of the Customer Success team. 🇺🇸 United States – Remote 💰 Private Equity Round on 2022-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Customer Success Manager – Residential 🔥 4 hours ago ServiceTitan 1001 - 5000 ☁️ SaaS 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Customer Success Manager responsible for building relationships and driving customer satisfaction through ServiceTitan. Engaging with clients to maximize their success and addressing their needs proactively. 🇺🇸 United States – Remote 💵 $59k - $78.9k / year 💰 $200M Series G on 2021-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager – Enterprise 🔥 4 hours ago ServiceTitan 1001 - 5000 ☁️ SaaS 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Customer Success Manager managing a portfolio of high-touch enterprise customer accounts. Building relationships and enhancing product value for trades companies in North America. 🇺🇸 United States – Remote 💵 $86.6k - $115.8k / year 💰 $200M Series G on 2021-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Project Synergy – Implementation & Customer Success 🔥 6 hours ago Jonas Club Software 51 - 200 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Implementation & Support Specialist ensuring smooth business transitions for clients. Collaborate with various teams while delivering technical solutions and maintaining client relationships. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Microsoft Office Suite

Soft Skills

customer relationship buildingorganizational abilitiestime managementtask managementmultitasking