Customer Success Manager
Cennox
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact.
- Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel.
- Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations.
- Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner.
- Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes.
- Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. These can be weekly/bi-weekly/monthly depending on the customer’s preference.
- Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction.
- Also reviewing additional Cennox services with customers to provide new business opportunities.
- Daily review of customer billing que. All other duties as assigned.
Requirements
- Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications.
- Customer relationship building skills.
- Organizational abilities to include time and task management and multitasking.
- Industry knowledge and experience.
Benefits
- Equal Opportunity Employer
- Inclusive environment for all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Office Suitecontract reviewreportingbilling management
Soft skills
customer relationship buildingorganizational abilitiestime managementtask managementmultitasking