Lead Renewal Specialist

Cengage Group

Renewal Specialist driving customer renewals through strategic engagement and collaboration with sales teams. Ensuring customer happiness and supporting revenue growth by managing renewal opportunities.

Posted 7/30/2026full-timeOhio • Ohio • 🇺🇸 United StatesSenior💰 $24 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing a renewal pipeline through CRM systems. Proactively prioritizes customer interactions and collaborates with sales teams to enhance retention and revenue growth.

Highest-signal resume keywords

CRM ManagementOrganizational SkillsCustomer-Focused AttitudeCollaboration SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal Pipeline ManagementData TrackingOpportunity ManagementReportingForecasting

Soft Skills

Written CommunicationVerbal CommunicationProactive Approach

Tools & Technologies

CRM Dashboards

Industry Keywords

Customer RetentionRenewal StrategiesSales CollaborationProduct Knowledge

About the role

Key responsibilities & impact

Own and manage a renewal pipeline using CRM dashboards, ensuring accurate tracking of contacts, opportunities, quotes, and renewal stages
Maintain detailed and timely notes on all customer interactions, including calls, meetings, emails, and renewal activity
Complete renewal strategies by working opportunities through defined stages and prioritizing renewals by value and risk level
Manage a high-volume inbox and maintain a customer response-time goal of 24 hours or less
Proactively prioritize and work the highest-value renewals in descending order to improve retention and revenue
Conduct monthly sessions with sales representatives to assess renewal progress, address at-risk accounts, and coordinate on strategic plans to boost renewals
Collaborate closely with sales reps and internal teammates to stay current on systems, tools, and processes
Attend bi-weekly Southeast and Northeast meetings to provide renewal updates, field questions, and support managers and teams
Develop product knowledge to find opportunities for expansion and new product growth during the renewal cycle
Accurately log and track all customer activity in CRM to support reporting, forecasting, and leadership visibility

Requirements

What you’ll need

Strong organizational skills with the ability to manage multiple renewals simultaneously
Excellent written and verbal communication skills
Experience managing CRM systems and maintaining clean, detailed data
Ability to prioritize work based on urgency, value, and customer risk
Strong collaboration skills and ease working across sales and internal groups
Customer-focused attitude with a proactive approach to problem-solving
Capacity to acquire and maintain comprehensive product understanding to assist with renewals and growth discussions

Benefits

Comp & perks

Comprehensive and rewarding Total Rewards package