Associate Customer Success Manager
Adobe
Customer Success Consultant
Cengage Group
full-time
Posted on:
Location Type: Office
Location: California • California • 🇺🇸 United States
Visit company websiteSalary
💰 $67,000 - $87,100 per year
Job Level
Mid-LevelSenior
About the role
- Build relationships in key accounts to ensure they are supported throughout the customer journey.
- Support account retention to increase revenue.
- Collaborate with internal departments to support top accounts in assigned territories.
- Work closely with customers and sales representatives to understand customer goals, needs, and best ways to support the account.
Requirements
- Bachelor’s degree required
- 3-5 years’ of customer success, sales or education experience or a combination of education and relevant experience.
- 30 % Travel to Northern CA
- Strong MS Office skills and Excel experience required.
Benefits
- Comprehensive Total Rewards package
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship buildingcustomer supportcollaborationunderstanding customer goalsaccount retention
Certifications
Bachelor's degree
