Senior Inside Sales Consultant

Cengage Group

Senior Inside Sales Consultant driving digital adoption and account growth for educational resources at Cengage. Building relationships to support customer success with digital learning solutions.

Posted 7/8/2026full-timeRemote • Ohio • 🇺🇸 United StatesSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within educational technology, focusing on digital adoption and relationship-building with institutional clients. Proficient in analyzing data to drive account growth and effectively manage multiple client portfolios.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementDigital Adoption StrategiesSalesforce CRM ProficiencyData Analysis and Intervention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Courseware ImplementationOnboarding and Training ProgramsSales DemosUsage Data AnalysisRisk Signal Identification

Soft Skills

Consultative SkillsRelationship-BuildingInfluencing Skills

Tools & Technologies

CIMAExamReadyCRM Systems

Industry Keywords

Educational TechnologyAccount GrowthClient EngagementDigital Learning Platforms

About the role

Key responsibilities & impact

Owning print renewals and identifying top print opportunities each quarter for digital conversion.
Proactively engaging with customers via health check-in calls to understand their needs and uncover digital courseware opportunities.
Conducting sales demos using our digital content platforms like CIMA and ExamReady.
Growing accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.
Handing off converted digital accounts to the Customer Success Manager.

Requirements

What you’ll need

3–5 years of experience in customer success, account management, or educational technology implementation.
Proven track record to lead onboarding and training programs for institutional clients.
Strong consultative and relationship-building skills to influence faculty and leadership toward digital adoption.
Proficiency in analyzing usage data, identifying risk signals, and accomplishing intervention strategies.
Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms.
Experience handling multiple accounts simultaneously and driving expansion opportunities within existing portfolios.

Benefits

Comp & perks

Comprehensive and rewarding Total Rewards package to support and empower employees