Senior Inside Sales Consultant

Cengage Group

Sr Digital Inside Sales Consultant at Cengage optimizing print-to-digital conversions. Engaging customers and conducting sales demos to grow digital accounts through health check-ins and assessments.

Posted 7/7/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a focus on digital adoption and educational technology implementation. Proficient in analyzing data to drive account growth and enhance client relationships.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementDigital Adoption StrategiesCRM ProficiencyData Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Digital Courseware ImplementationOnboarding ProgramsSales DemosUsage Data AnalysisIntervention Strategies

Soft Skills

Consultative SkillsRelationship BuildingInfluencing Skills

Tools & Technologies

SalesforceCIMAExamReady

Industry Keywords

Educational TechnologyAccount GrowthClient EngagementDigital Learning Platforms

About the role

Key responsibilities & impact

Owning print renewals and identifying top print opportunities each quarter for digital conversion.
Proactively engaging with customers via health check-in calls to understand their needs and uncover digital courseware opportunities.
Conducting sales demos using our digital content platforms like CIMA and ExamReady.
Growing accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.
Handing off converted digital accounts to the Customer Success Manager.

Requirements

What you’ll need

3–5 years of experience in customer success, account management, or educational technology implementation.
Proven track record to lead onboarding and training programs for institutional clients.
Strong consultative and relationship-building skills to influence faculty and leadership toward digital adoption.
Proficiency in analyzing usage data, identifying risk signals, and accomplishing intervention strategies.
Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms.
Experience handling multiple accounts simultaneously and driving expansion opportunities within existing portfolios.

Benefits

Comp & perks

Comprehensive and rewarding Total Rewards package