Customer Engagement Director

Cengage Group

Customer Engagement Director driving enterprise growth and executive engagement across North America Higher Education. Leading strategies to strengthen competitive positioning and accelerate revenue growth across priority accounts.

Posted 6/6/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesLead💰 $117,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

The Customer Engagement Director is a leadership role responsible for accelerating enterprise growth, and executive market engagement across North America Higher Education (NA HED).
This role drives high-value institutional engagement strategies that strengthen competitive positioning, increase pipeline velocity, and accelerate revenue growth across priority accounts.
Partner closely with Sales, Marketing, Product, Customer Success, Revenue Operations, and executive leadership to influence enterprise account strategy, accelerate market penetration, and improve organizational alignment around strategic growth priorities.

Requirements

What you’ll need

10+ years of experience in enterprise sales strategy, strategic partnerships, business development, go-to-market leadership, consulting, or related commercial leadership roles within sophisticated B2B environments
Experience influencing executive-level enterprise buying decisions and developing strategic institutional engagements
Shown success operating across matrixed organizations to drive enterprise growth initiatives and commercial alignment
Strong executive presence with the ability to engage credibly with C-suite leaders, institutional collaborators, and senior internal executives
Proven track record to connect central initiatives to measurable business and revenue outcomes
Strong analytical and commercial competence with experience using data, market intelligence, and customer insights to influence strategy
Experience in Higher Education, EdTech, SaaS, enterprise technology, or complex consultative sales environments strongly preferred
Proficiency with Salesforce, Power BI/Tableau, Excel, and enterprise sales intelligence tools
Exceptional communication, relationship management, and cross-functional leadership capabilities.

Benefits

Comp & perks

Comprehensive and rewarding Total Rewards package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise sales strategystrategic partnershipsbusiness developmentgo-to-market leadershipconsultingdata analysismarket intelligencecustomer insights

Soft Skills

executive presencerelationship managementcross-functional leadershipanalytical competencecommunication