Sales Administrator

Cengage Group

Sales Administrator providing administrative support to Cengage's Sales Operations team. Coordinating and improving productivity, effectiveness, and efficiency across sales channels and partners.

Posted 5/30/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 - $63,000 per yearWebsite

About the role

Key responsibilities & impact

The Sales Administrator provides daily administrative support to the Sales Operations and Partner Success team and sales channels to improve productivity, effectiveness, and efficiency.
Handle ticket creation and monitoring for CRM changes and improvements.
Perform user acceptance testing.
Respond to CRM inquiries regarding functionality and record review and issues.
Manage data hygiene: merge and delete records, coordinate with CRM product team on data retention processes.
Lead monthly communication and projects with contracted resources.
Submit new user license requests, including profiles and permissions.
Sales Resource Center uploads, updates, and changes.
Create and manage documentation.
Logistical planning coordination for sales summits.
Monthly sales newsletter communications, development, and distribution.
New hire hardware/system requests.
Project and implementation management support as needed.
Partner knowledge base additions and updates.

Requirements

What you’ll need

A minimum of three years in customer service or a related sales support role
A minimum of two years’ working knowledge of CRM applications; Salesforce preferably
Excellent time management skills; ability to handle multiple projects with multiple deadlines simultaneously
Excellent written and verbal communication skills
Excellent organizational skills
Intermediate to advanced computer skills – Microsoft Word, Excel, PowerPoint, Outlook

Benefits

Comp & perks

Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM applicationsSalesforceuser acceptance testingdata hygienedocumentation managementproject managementlogistical planningdata retention processesticket creationcommunication development

Soft Skills

time managementorganizational skillswritten communicationverbal communicationmultitaskingeffectivenessefficiencyleadershipcollaborationproblem-solving