Manager, Customer Success Consultants

Cengage Group

Manager of Customer Success Consultants at Cengage Group leading educational outcomes strategies. Focusing on customer engagement and supporting educational institutions in utilizing digital learning solutions.

Posted 4/17/2026full-timeRemote • Arizona, California • 🇺🇸 United StatesMid-LevelSenior💰 $88,600 - $115,200 per yearWebsite

About the role

Key responsibilities & impact

Play a dual role as a strategic individual contributor while also supporting team-level initiatives
Lead a regionally aligned team focused on delivering exceptional outcomes for both customers and the business
Span the full customer journey—from acquisition to implementation, engagement, and renewal
Collaborate closely with sales, training, and support teams to ensure seamless customer experiences and measurable results

Requirements

What you’ll need

3+ years of experience in customer success, account management, or educational consulting
Strong understanding of the K–12 education landscape and instructional technology
Proven ability to drive business outcomes while delivering outstanding customer experiences
Excellent communication, presentation, and relationship-building skills
Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
Preferred background in education or EdTech
Experience with digital content platforms (e.g., Gale)
Background in instructional design or professional development for educators

Benefits

Comp & perks

Comprehensive and rewarding Total Rewards package
Support and empower employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementeducational consultinginstructional technologydigital content platformsinstructional designprofessional development

Soft Skills

communicationpresentationrelationship-building