Cengage Group

Manager, Customer Success Consultants

Cengage Group

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $88,600 - $115,200 per year

About the role

  • Play a dual role as a strategic individual contributor while also supporting team-level initiatives
  • Lead a regionally aligned team focused on delivering exceptional outcomes for both customers and the business
  • Span the full customer journey—from acquisition to implementation, engagement, and renewal
  • Collaborate closely with sales, training, and support teams to ensure seamless customer experiences and measurable results

Requirements

  • 3+ years of experience in customer success, account management, or educational consulting
  • Strong understanding of the K–12 education landscape and instructional technology
  • Proven ability to drive business outcomes while delivering outstanding customer experiences
  • Excellent communication, presentation, and relationship-building skills
  • Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
  • Preferred background in education or EdTech
  • Experience with digital content platforms (e.g., Gale)
  • Background in instructional design or professional development for educators
Benefits
  • Comprehensive and rewarding Total Rewards package
  • Support and empower employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementeducational consultinginstructional technologydigital content platformsinstructional designprofessional development
Soft Skills
communicationpresentationrelationship-building