Customer Success Manager
Cengage Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $65,000 - $75,000 per year
About the role
- Lead onboarding and activation for all new digital customers
- Deliver instructor mentoring to build digital teaching confidence and consistency
- Monitor digital usage patterns and proactively intervene when usage declines
- Conduct quarterly health-check calls with school leadership and instructors
- Maintain Salesforce hygiene, keeping updated renewal pipeline staging and records
- Mentor customers on CIMA and ExamReady analytics, digital lesson planning, and curriculum alignment
- Navigate digital challenges swiftly and effectively
- Find opportunities for digital expansion and upsell additional digital products
Requirements
- Proven experience in customer success, account management, or educational technology implementation (3–5 years)
- Strong consultative and relationship-building skills to influence faculty and leadership
- Showed strength in analyzing usage data, identifying risk signals, and accomplishing intervention strategies
- Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms
- Ability to manage multiple accounts simultaneously and drive expansion opportunities within existing portfolios
- Excellent communication and collaboration skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementeducational technology implementationanalyzing usage dataintervention strategiesdigital lesson planningcurriculum alignment
Soft Skills
consultative skillsrelationship-buildinginfluencingcommunicationcollaborationmentoring