Cengage Group

Bilingual Student Advisor – PST Time Zone Required

Cengage Group

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Salary

💰 $39,000 - $43,000 per year

Job Level

Entry Level

About the role

  • Provide exceptional customer service by actively listening, empathizing, and responding to customers’ needs.
  • Build rapport by communicating with warmth, clarity, and confidence.
  • Manage all assigned cases, aiming to shorten response times and minimize learner effort.
  • Document all interactions thoroughly and accurately across multiple systems.
  • Advocate for customers by addressing concerns thoroughly and guiding them through next steps.

Requirements

  • 1-2 Years Experience in Customer Service
  • Bilingual – Fluently Speak, Read, and Write in Spanish/English
  • Availability to work from Monday to Friday between the hours of 8:30AM and 5:00PM PST
  • You will need a quiet, distraction-free workspace with reliable internet access.
  • Customer support experience in a fast-paced environment.
  • Ability to multitask across various platforms and tools while providing assistance.
Benefits
  • Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebilingualSpanishEnglishmultitasking
Soft Skills
active listeningempathycommunicationrapport buildingadvocacy