Cencosud S.A.

Analyst

• Desenvolver e implementar soluções de aprendizagem, diagnosticando necessidades, criando conteúdos modernos, utilizando IA, ferramentas de autoria e LMS, além de facilitar treinamentos presenciais, híbridos e digitais;
• Atuar como consultor interno para as áreas clientes, analisando dados e tendências, conversando com lideranças, acompanhando indicadores e propondo soluções alinhadas ao negócio;
• Garantir a atualização e eficácia das trilhas e programas, monitorando jornadas, revisando conteúdos, aplicando metodologias ativas (incluindo 70/20/10) e medindo resultados;
• Apoiar a gestão da Pesquisa de Clima e a Pesquisa NPSI, conduzindo comunicações, coletando dados, analisando resultados e apoiando líderes na construção de planos de ação;
• Realizar a gestão de indicadores e a governança de dados da área, consolidando grandes volumes de dados, cruzando fontes diversas, construindo dashboards em Excel/Power BI, organizando informações no SharePoint e traduzindo números em insights claros e acionáveis.

Analista de Capacitação PL, PCD

Network Engineer

• Monitor social media channels, tracking mentions, comments, and interactions
• Interact with customers, responding empathetically, clearly, and promptly
• Report crisis alerts, escalating critical situations to the appropriate teams
• Categorize interactions, applying tags and conducting sentiment analysis
• Produce strategic reports, consolidating relationship and engagement metrics
• Recommend content improvements, supporting Marketing with data-driven suggestions

Social Media Analyst, Mid-level

• Analyze customer behavior and satisfaction metrics
• Apply statistical models to identify drivers of satisfaction
• Map and update the customer journey
• Prepare executive presentations with strategic insights
• Represent the voice of the customer in forums and strategic meetings
• Consolidate KPIs and results into clear, actionable reports
• Monitor action plans and ensure continuous improvement of the customer experience

Customer Experience Analyst (Mid-level)

• Perform complete and accurate contract entries directly in the SAP system, ensuring compliance and up-to-date records;
• Create detailed reports using Microsoft Office tools, providing relevant insights to the department;
• Monitor indicators such as contract terms, adjustment indices and amounts, ensuring data integrity;
• Track and control charges related to consumption for mall stores, ensuring accuracy;
• Oversee collection of IPTU (property tax) charges for stores, ensuring compliance with deadlines and obligations;
• Create and monitor departmental performance indicators (KPIs), ensuring alignment with strategic goals;
• Develop, maintain and improve dashboards and performance reports, ensuring clarity and timely updates;
• Collaborate with teams such as Commercial, Operations, Contracts and Controllership to provide analyses that support strategic decisions;
• Conduct analyses of gallery performance, occupancy and profitability, benchmarking against the market;
• Identify risks, improvement opportunities and market trends through advanced analyses;
• Provide strategic information and support to the coordinator and manager on matters relevant to the area.

Senior Contracts Analyst

Auditor

• Coordenar a auditoria de processos internos da empresa, assegurando que as práticas e procedimentos adotados estejam em conformidade com as políticas internas, normas regulatórias e melhores práticas de mercado;
• Atuar na identificação de riscos, avaliação da eficiência dos processos e implementação de melhorias, garantindo a otimização e a transparência das operações nos diversos setores da organização.

Coord. Auditoria, Processos

Backend Engineer

• Purchase products, negotiating and complying with company-set prices and conducting daily market price quotations;
• Negotiate and execute master agreements with key suppliers;
• Source and evaluate new product and service suppliers;
• Plan and define media and promotional channels - flyers, newspapers, TV, radio and point-of-sale (POS) activities;
• Negotiate promotional offers and promotional investments;
• Monitor orders to ensure delivery within established deadlines;
• Verify product quality and assess the credibility/reliability of the product manufacturer/supplier to be procured;
• Prepare and analyze competitive comparison charts (bid maps) with supplier proposals.

Senior Fresh Produce Buyer

• Execute product purchases, negotiating and meeting company-defined prices and performing daily market price quotations;
• Negotiate and implement general/framework agreements with key suppliers;
• Identify and develop new product and service suppliers;
• Maintain pricing tables reflecting cost variations and the competitiveness of identical items in the operating market;
• Plan and define media channels — flyers, newspapers, TV, radio — and point-of-sale (POS) activities;
• Negotiate promotional offers and promotional investments;
• Monitor orders to ensure delivery within established deadlines;
• Assess the quality and reliability of product manufacturers to be purchased;
• Prepare and analyze supplier comparison charts with proposals.

Senior Grocery Buyer

• Provide support to the Perishables category buyer in issuing COMMERCIAL AGREEMENTS.
• Manage, monitor and follow up on orders (regular and promotional).
• Review exceptions and parameters.
• Generate and monitor reports and KPIs and address availability issues for store and distribution center surpluses.
• Participate in meetings with suppliers.
• Monitor price discrepancies.
• Analyze purchase requisitions.