Customer Service Representative

Cemex

Customer Service Representative at Cemex efficiently processing customer orders and inquiries. Collaborating with teams to ensure seamless service and timely deliveries.

Posted 7/8/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and order processing, with a strong focus on service excellence and effective communication. Capable of managing high call volumes while collaborating with cross-functional teams to ensure timely delivery and product knowledge.

Highest-signal resume keywords

Customer Service ExperienceOrder ProcessingMS Office Suite ProficiencyProblem-Solving SkillsBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCustomer ServiceDispatchingDigital Tools ManagementMS Office Suite

Soft Skills

Strong Communication SkillsInterpersonal SkillsAttention to DetailProactive Problem-SolvingDecision-Making Skills

Tools & Technologies

SmartphonesIOS ApplicationsAndroid Applications

Certifications & Qualifications

High School Diploma

Industry Keywords

Service StandardsCall ManagementQuality ControlClient-Facing Role

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Efficiently process customer orders and credit card transactions through our centralized call system
Manage a high volume of calls with a focus on service excellence
Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products
Address customer inquiries, providing accurate information and solutions
Willingness to spend time observing the production process at facilities or jobsite to get product knowledge

Requirements

What you’ll need

High School Diploma
1-3 years experience in dispatching in a similar industry
3 years of experience in a customer service or client-facing role
Proven track record of meetings and exceeding service standards
Proficient in the use of smartphones
Digital tools and app management across IOS and Android platforms
Advanced skills in MS Office suite
Bilingual (desirable)
Proactive approach to problem-solving with strong decision-making skills
Excellent writing, strong communication and interpersonal skills
Attention to details, ability to handle multiple tasks and prioritize effectively

Benefits

Comp & perks

Competitive pay
Robust medical coverage
Dental coverage
Vision coverage
Employee Assistance programs
Paid pregnancy and parental leave
Generous paid time off
Holiday pay
401k savings plan
In-house virtual training through Cemex University
Education assistance