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Cemex

Customer Service Representative

Cemex

Customer Service Representative at Cemex processing orders and ensuring service excellence through collaboration. Addressing inquiries with a proactive approach and product knowledge.

Posted 5/26/2026full-timeJersey Village • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
AndroidiOS

About the role

Key responsibilities & impact
  • Efficiently process customer orders and credit card transactions through our centralized call system
  • Manage a high volume of calls with a focus on service excellence
  • Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products
  • Address customer inquiries, providing accurate information and solutions
  • Willingness to spend time observing the production process at facilities or jobsite to get product knowledge

Requirements

What you’ll need
  • High School Diploma
  • 3 years of experience in a customer service or client-facing role
  • Proven track record of meeting and exceeding service standards
  • Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms
  • Advanced skills in MS Office suite
  • Bilingual (desirable)
  • A proactive approach to problem-solving with strong decision-making skills
  • Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively

Benefits

Comp & perks
  • Competitive pay
  • Robust medical, dental, and vision coverage
  • Employee Assistance and well-being programs
  • Paid pregnancy and parental leave
  • Generous paid time off and holiday pay
  • 401k savings plan
  • In-house virtual training through Cemex University
  • Education assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer servicecredit card transactionsorder processingMS Officeproblem-solvingdecision-making
Soft Skills
service excellencecommunicationinterpersonal skillsattention to detailmultitaskingprioritization
Certifications
High School Diploma