Customer Service Representative

Cemex

Customer Service Representative for Cemex processing orders and managing inquiries. Collaborating with sales and production teams to ensure service excellence.

Posted 5/21/2026full-timeJupiter • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Efficiently process customer orders and credit card transactions through our centralized call system
Manage a high volume of calls with a focus on service excellence
Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products
Address customer inquiries, providing accurate information and solutions
Willingness to spend time observing the production process at facilities or jobsite to get product knowledge

Requirements

What you’ll need

High School Diploma
3 years of experience in a customer service or client-facing role
Proven track record of meeting and exceeding service standards
Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms
Advanced skills in MS Office suite
Bilingual (desirable)
A proactive approach to problem-solving with strong decision-making skills
Excellent writing and strong communication and interpersonal skills with attention to details
Ability to handle multiple tasks and prioritize effectively

Benefits

Comp & perks

Competitive pay
Robust medical, dental, and vision coverage
Access to Employee Assistance and well-being programs
Paid pregnancy and parental leave
Generous paid time off and holiday pay
401k savings plan
In-house virtual training through Cemex University
Education assistance to achieve career goals

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecredit card transactionsservice standardsproblem-solvingdecision-makingMS Officeapp managementdigital tools

Soft Skills

service excellencecommunication skillsinterpersonal skillsattention to detailmulti-taskingprioritizationproactive approach

Certifications

High School Diploma