Customer Service Representative

Cemex

Responsible Customer Service Representative at Cemex processing orders and addressing inquiries. Collaborating with teams to ensure quality service within the building materials industry.

Posted 4/22/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Efficiently process customer orders and credit card transactions through our centralized call system
Manage a high volume of calls with a focus on service excellence
Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products
Address customer inquiries, providing accurate information and solutions
Willingness to spend time observing the production process at facilities or jobsite to get product knowledge

Requirements

What you’ll need

1-3 years experience in dispatching in a similar industry
High School Diploma
3 years of experience in a customer service or client-facing role
Proven track record of meetings and exceeding service standards
Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms
Advanced skills in MS Office suite
Bilingual (desirable)
A proactive approach to problem-solving with strong decision-making skills
Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively

Benefits

Comp & perks

Competitive pay
Robust medical, dental, and vision coverage
Employee Assistance and well-being programs
Paid pregnancy and parental leave
Generous paid time off and holiday pay
401k savings plan
In-house virtual training through Cemex University
Education assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

dispatchingcustomer servicecredit card transactionsservice standardsMS Officeproblem-solvingdecision-making

Soft Skills

service excellencecommunicationinterpersonal skillsattention to detailmultitaskingprioritization

Certifications

High School Diploma