IT Support

• - Provide technical assistance and support for hardware, software, and network related issues in a timely and professional manner.
• - Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment.
• - Assist with the identification, documentation, and escalation of potential security risks in accordance with departmental procedures.
• - Perform computer imaging and deployment, including operating system installation, configuration, and setup.
• - Support user account lifecycle activities utilizing Okta, Active Directory, and Intune Company Portal.
• - Provide technical support for Windows 11, Android, and iOS devices.
• - Assist with patching and device management activities through BigFix.
• - Maintain accurate documentation of support activities, procedures, and system configurations.

Helpdesk Administrator

IT Engineer – Associate

Helpdesk Technician

Technical Customer Support Specialist

Enterprise Architect, AI