Senior Software Engineer – Site Reliability Engineering

Cellulant

Senior Software Engineer leading Site Reliability Engineering team for payments company in Africa. Responsible for service reliability, proactive monitoring, and issue resolution.

Posted 7/5/2026full-timeAccra • 🇬🇭 GhanaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Kubernetes administration, proactive monitoring, and SLA management while ensuring high-quality service delivery and effective communication with stakeholders. Proficient in data management and optimization, with strong scripting skills to automate processes.

Highest-signal resume keywords

Kubernetes AdministrationProactive Monitoring ToolsSLA ManagementRelational Database ManagementCloud Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Kubernetes AdministrationTroubleshootingDatabase OptimizationScripting (Python, Bash)Cloud Deployment (AWS, Azure, Google Cloud)

Soft Skills

CollaborationEffective CommunicationProblem-Solving

Tools & Technologies

SysaidTicketing Systems

Industry Keywords

Service Level AgreementsData ManagementContinuous Service Monitoring

Tech Stack

Tools & technologies

AWSAzureCloudKubernetesPython

About the role

Key responsibilities & impact

Collaborate with your team to ensure the timely recording of tickets on Sysaid, and drive the resolution process within specified Service Level Agreements (SLA)
Take the lead in proactively monitoring our services to maintain continuous high-quality service for our customers
Identify potential issues before they impact the user experience and implement preventive measures
Effectively escalate service issues to the appropriate stakeholders and follow up diligently to ensure timely resolution within specified SLA
Keep stakeholders informed of the progress and resolution status
Oversee the continuous archiving of data and maintain databases in a lightweight state to maximize transactional efficiency
Implement best practices for data management and contribute to database optimization efforts
Be available for on-call support, especially during critical periods or in the event of system outages
Collaborate with the development teams to communicate and apply changes effectively

Requirements

What you’ll need

Minimum of 4-5 Years of experience in a similar role
Proficient in Kubernetes administration, troubleshooting, and optimization
Proficient in Sysaid or similar ticketing systems
Strong expertise in proactive monitoring tools and practices
Experience with relational database management and optimization
SLA Management: A solid understanding of Service Level Agreements and experience in managing and meeting SLA commitments
Substantial hands-on experience in administering Kubernetes clusters, including deployment, scaling, monitoring, and troubleshooting
Experience working with cloud platforms (e.g., AWS, Azure, Google Cloud) and deploying applications on cloud infrastructure, especially in conjunction with Kubernetes
Strong scripting skills (e.g., Python, Bash) and experience in automating routine tasks and processes, contributing to efficient Kubernetes cluster management

Benefits

Comp & perks

Generous personal time off
Medical and life insurance benefits (markets permitting)