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Tech Stack
Tools & technologiesAWSAzureCloudKubernetesPython
About the role
Key responsibilities & impact- Collaborate with your team to ensure the timely recording of tickets on Sysaid, and drive the resolution process within specified Service Level Agreements (SLA)
- Take the lead in proactively monitoring our services to maintain continuous high-quality service for our customers
- Identify potential issues before they impact the user experience and implement preventive measures
- Effectively escalate service issues to the appropriate stakeholders and follow up diligently to ensure timely resolution within specified SLA
- Keep stakeholders informed of the progress and resolution status
- Oversee the continuous archiving of data and maintain databases in a lightweight state to maximize transactional efficiency
- Implement best practices for data management and contribute to database optimization efforts
- Be available for on-call support, especially during critical periods or in the event of system outages
- Collaborate with the development teams to communicate and apply changes effectively
Requirements
What you’ll need- Minimum of 4-5 Years of experience in a similar role
- Proficient in Kubernetes administration, troubleshooting, and optimization
- Proficient in Sysaid or similar ticketing systems
- Strong expertise in proactive monitoring tools and practices
- Experience with relational database management and optimization
- SLA Management: A solid understanding of Service Level Agreements and experience in managing and meeting SLA commitments
- Substantial hands-on experience in administering Kubernetes clusters, including deployment, scaling, monitoring, and troubleshooting
- Experience working with cloud platforms (e.g., AWS, Azure, Google Cloud) and deploying applications on cloud infrastructure, especially in conjunction with Kubernetes
- Strong scripting skills (e.g., Python, Bash) and experience in automating routine tasks and processes, contributing to efficient Kubernetes cluster management
Benefits
Comp & perks- Generous personal time off
- Medical and life insurance benefits (markets permitting)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Kubernetes AdministrationTroubleshootingDatabase OptimizationScripting (Python, Bash)Cloud Deployment (AWS, Azure, Google Cloud)
Soft Skills
CollaborationEffective CommunicationProblem-Solving