Salesforce Administrator
CellCarta
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and maintain the Salesforce platform
- Manage Salesforce users, profiles, permission sets, and other administrative tasks
- Develop and deliver training materials and sessions for users
- Regularly perform data management tasks such as imports, data cleansing, and duplicate management
- Create and manage reports and dashboards
- Communicate with cross-functional stakeholders to clarify requirements
- Provide end-user support
- Work with management and subject-matter experts to design and implement solutions
- Configure and customize Salesforce applications
- Design and implement automation processes
- Collaborate with the IT team to integrate Salesforce with other systems
- Monitor and analyze data to identify trends
- Test system enhancements and perform quality assurance tasks
- Document changes made to the Salesforce instance
- Ensure backups are performed as scheduled
- Stay informed about new Salesforce features
- Participate in special projects and initiatives
Requirements
- More than 3 years of experience as a CRM system administrator
- Excellent knowledge of the Salesforce Lightning Experience
- Ability to understand and resolve Salesforce-related issues
- Strong knowledge of Salesforce features and limitations
- Salesforce Administrator certification
- Knowledge of Pardot, Mulesoft, and Power BI is an asset
- Experience managing multiple projects from requirements gathering to solution delivery
- Excellent interpersonal and communication skills for effective cross-functional collaboration
- Self-motivated and able to work independently while being a team player focused on excellence
Benefits
- Competitive salaries
- Vacation and personal days
- Comprehensive group insurance plans
- RRSP contribution with employer matching
- Annual employee profit-sharing/incentive plan (RIAE)
- Dialogue telemedicine service and Employee Assistance Program (EAP)
- Employee referral program
- Career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce platform managementData managementReport creationDashboard managementSalesforce configurationAutomation process designQuality assuranceData analysisUser training developmentIssue resolution
Soft skills
Interpersonal skillsCommunication skillsCollaborationSelf-motivationTeam playerProject managementProblem-solvingAttention to detailAdaptabilityFocus on excellence
Certifications
Salesforce Administrator certification