Cell Signaling Technology (CST)

Account Manager

• Drive revenue growth by promoting, negotiating, and strategically positioning CST’s full range of antibody products, services, and scientific solutions across assigned accounts
• Maintain and expand business within national and global key accounts, focusing on solution-based, consultative selling and long-term account development
• Develop and execute comprehensive account plans aligned with CST’s business objectives, including identifying high-potential accounts, mapping organizational stakeholders, and implementing tailored engagement strategies to maximize account penetration
• Accurately forecast sales performance, monitor pipeline health, and track/report key activities and outcomes in CRM systems (e.g., Salesforce), ensuring data-driven decision-making
• Optimize account coverage and resource allocation by prioritizing high-value accounts, planning regular on-site visits, and leveraging digital engagement strategies to strengthen relationships
• Identify opportunities for cross-selling and upselling, introducing complementary products and services to deepen account penetration and strengthen long-term partnerships
• Collaborate with internal teams to develop tailored proposals, pricing strategies, and contract negotiations that align with customer needs and company objectives
• Cultivate and sustain strategic relationships with key researchers, KOLs, opinion leaders, and decision-makers across R&D, purchasing, legal, and finance functions
• Establish collaborative partnerships with shared resource facilities, core labs, and scientific teams to identify opportunities for research collaborations, product adoption, and joint scientific initiatives
• Serve as a trusted advisor to customers, providing insights, scientific guidance, and proactive solutions to address current and emerging challenges
• Deliver exceptional customer experience by anticipating needs, responding promptly to inquiries, and ensuring consistent, high-quality engagement across all touchpoints
• Partner with internal technical experts to provide scientific demonstrations, training, and troubleshooting, ensuring customers derive maximum value from CST products and services
• Collaborate with Sales, Product Management, Marketing, R&D, Legal, Finance, and international teams to execute strategic account initiatives and deliver high-impact customer engagement
• Serve as a voice of the customer, providing timely and actionable feedback to support product development, service improvement, and commercialization strategies
• Act as a bridge between global and regional teams to ensure alignment on account strategy, key messaging, and deliverables

Senior Account Manager