Cell Signaling Technology (CST)

Account Manager

• Drive revenue growth by strategically positioning CST’s portfolio within RUO, clinical, translational, and regulated laboratory environments, aligning solutions with customer compliance and validation requirements.
• Manage and expand current and new key accounts across biopharma, CROs, clinical labs, and diagnostic organizations, utilizing a consultative, solution-based approach tailored to regulated workflows.
• Develop and execute comprehensive account plans that incorporate regulatory considerations, validation needs, and clinical application requirements.
• Identify and engage key stakeholders including clinical scientists, QA/QC, regulatory affairs, and laboratory leadership to support product adoption and long-term partnerships.
• Accurately forecast sales and maintain pipeline visibility, ensuring alignment with regulated procurement cycles and project timelines.
• Drive cross-selling and upselling opportunities by introducing validated, compliance-ready solutions that support clinical and diagnostic use cases.
• Partner with internal stakeholders to develop proposals, pricing strategies, and contracts that align with regulated purchasing processes and documentation requirements.
• Build and maintain strategic relationships with clinical investigators, translational scientists, lab directors, QA/QC leaders, and regulatory stakeholders.
• Serve as a trusted advisor by providing insights into product validation, assay reproducibility, documentation standards, and compliance considerations (e.g., GxP, CLIA, CAP where applicable).
• Support customers in navigating product selection for clinical and regulated applications, ensuring alignment with their internal validation and quality standards.
• Deliver a high-quality customer experience by anticipating needs, ensuring timely responses, and maintaining consistent engagement across regulated environments.
• Collaborate with internal technical experts to deliver application support, validation guidance, and training tailored to clinical workflows.
• Partner closely with Sales, Product Management, Marketing, R&D, Quality, Regulatory, Legal, and Finance teams to support compliant commercialization and customer engagement strategies.
• Act as the voice of the customer, providing insights related to clinical use cases, regulatory expectations, and quality requirements to inform product development and positioning.
• Monitor and analyze trends in clinical research, diagnostics, regulatory landscapes, and translational science, sharing insights to shape commercial and product strategies.
• Maintain accurate account records, contracts, and documentation in compliance with internal policies and external regulatory standards.

Senior Account Manager – Biopharma Strategy, Partnerships

Therapist

• Serve as the primary scientific and technical liaison for customers across EMEA (direct and indirect markets), working in CAR-T and cell therapy development, including GMP and GxP environments
• To be the subject matter expert for customers operating in regulated environments, advising on the selection of CST products that meet cGMP and ISO 13485 quality standards, assay validation, comparability studies, and documentation requirements
• Provide expert pre- and post-sales support on CST products and assays across discovery, translational, and manufacturing workflows
• Support customers operating in regulated markets, including clinical development, quality control, and technology transfer teams
• Partner with the regional commercial team to identify high-value opportunities within the cell and gene therapy (CGT) sector, delivering technical presentations that address the specific pain points of regulatory-market researchers
• Collaborate with Sales, Marketing, Product Management, and R&D to align customer needs with CST product strategy, communicate market trends and regulatory shifts, influencing the development of next-generation reagents for the clinical market
• Support regulatory-driven customer inquiries, including questions related to traceability, reproducibility, lot-to-lot consistency, and change control
• Gather and communicate field insights to internal teams to inform product development and market expansion in the cell therapy space
• Represent CST at scientific conferences, industry meetings, and customer events focused on cell therapy, immuno-oncology, and biomanufacturing
• To drive successful product launches and adoption in EMEA integrating local market specificities including development of sales launch packages, value propositions that are accepted by the sales force and tracking revenue in accordance with forecasts
• To support Early Access Program with sales, marketing, technical support and R&D
• To drive building a KOL network in EMEA, identify customers for possible joint collaborations and facilitate connections with CST R&D
• To work with the global Product Trainer to organize and provide internal training/workshop sessions for EMEA sales representatives and distribution partners.
• Collaborate deeply with the broader EMEA Sales organization and support as needed. This may involve at any time providing people cover for the FAS team in EMEA
• To cultivate a collaborative regional FAS team culture and a strong support system across EMEA

Senior Account Manager – Biopharma Strategy, Partnerships

Senior Field Application Scientist, Cell Therapy – Regulatory Markets