Customer Program Manager – Aerospace & Defense

Celestica

Customer Program Management Advisor managing aerospace programs to achieve revenue and customer satisfaction. Ensuring on-time product deliveries and effective communication with clients and internal teams.

Posted 5/29/2026full-timeTucson • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills

manufacturing processscheduling requirementssupply chain management (SCM)product pricingcontract negotiationsperformance reportingdata analysisforecastingproject managementdatabase management

Soft Skills

customer contactnegotiationproblem resolutionpresentation skillsinterpersonal skillscommunicationleadershipmotivationtime managementteam collaboration

Certifications & Qualifications

Bachelor's degree

Industry Keywords

customer satisfactionprofitabilitycontract termsinventory managementoperations reviewscustomer performance reviewsaction plansproject trackingbusiness risksvalue add

About the role

Key responsibilities & impact

Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits and Customer Satisfaction for smaller customer accounts. ($50 MM or less).
Work is performed within established professional standards, established policy, and/or established objectives.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Receives guidance primarily on unique, unusual, or controversial problems or questions.
May lead a work group or project team consisting of one or more support staff and/or tech/professional staff with some coaching from own supervisor, or may provide advice and guidance in area of specialty.
Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships.
Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
Strong participation in pricing/bid preparation and the development and management of contract terms.
Communicates frequently with customers to help ensure satisfaction with the company and the products.
Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
Receives and resolves customer issues and complaints.
Monitors the impact on inventory of order changes.
Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Requirements

What you’ll need

Six to eight years relevant experience.
Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
In-depth knowledge of the business issues associated with manufacturing PCBs.
In-depth knowledge of product pricing, contracts and contract negotiations.
Thorough understanding of business risks and price make up (Value add and Materials)
Excellent customer contact, negotiation and problem resolution skills.
Good presentation, database management and computer skills.
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours