Technical Account Program Manager

Celestica

Experienced program manager overseeing and coordinating projects aligned with organizational goals at Celestica. Ensuring on-time delivery and stakeholder satisfaction for manufacturing processes.

Posted 4/29/2026full-timeJohor Bahru • 🇲🇾 MalaysiaSeniorLeadWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer accounts
Translate high-level customer needs into actionable internal roadmaps
Act as an internal 'customer advocate'
Collaborate with the team on day-to-day activities of customer accounts
Ensure product deliveries are on time and projects/programs stay on schedule
Develop action plans to address out-of-plan conditions
Receive and validate customer demand signals, ensuring data integrity before loading into ERP system
Analyze internal capacity, material availability, and lead times to assess the achievability of customer request dates
Manage customer account profitability.
Forecast, plan, and monitor the efficiency and execution of strategies
Analyze cost variances and price makeup (value add vs. materials)
Participate in reviewing, developing, and managing contract terms and pricing
Manage and monitor customer satisfaction through day-to-day activities and formal measures (surveys, self-assessments, complaints)
Communicate regularly with customers to ensure satisfaction with the company and products
Coordinate and host program tracking meetings with customers and internal team members
Ensure ongoing communication and up-to-date progress/status reporting
Receive and resolve customer issues and complaints
Monitor the impact of order changes on inventory
Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews
Collaborate with cost engineering, finance, and SCM staff to analyze costs and price variances
Ensure resource allocation and budget management across all projects within the program
Proactively identify and resolve risks and issues spanning multiple projects, escalating when necessary.

Requirements

What you’ll need

Minimum of 10 years experience in program management, manufacturing, or customer relationship management roles.
In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
In-depth knowledge of the business issues associated with capital equipment manufacturing.
In-depth knowledge of product pricing, contracts and contract negotiations.
Thorough understanding of business risks and price make up (Value add and Materials)
Excellent customer contact, negotiation and problem resolution skills.
Good presentation, database management and computer skills.
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Benefits

Comp & perks

Celestica is an equal opportunity employer
Special arrangements can be made for candidates who need it throughout the hiring process.
Fostering an inclusive, accessible environment

ATS Keywords

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Hard Skills & Tools

program managementmanufacturing processscheduling requirementssupply chain management (SCM)product pricingcontract negotiationsdata analysisperformance reportingbudget managementrisk management

Soft Skills

customer contactnegotiationproblem resolutionpresentation skillsinterpersonal skillscommunication skillsleadershipmotivationtime managementproject management