Customer Program Manager

Celestica

Customer Program Manager at Celestica managing customer relationships and coordinating engineering projects. Overseeing profitability and documentation for successful product introductions in the manufacturing environment.

Posted 4/17/2026full-timeSenai • 🇲🇾 MalaysiaSeniorLeadWebsite

About the role

Key responsibilities & impact

Act as the primary focal point of communication for all assigned projects.
Manage customer relationships through weekly, monthly, or quarterly reviews to discuss deliveries, commitments, and account progress.
Respond promptly to customer inquiries and complaints to maximize satisfaction.
Present information effectively to both internal and external executive management.
Coordinate engineering, purchasing, planning, and production activities to meet customer requests.
Monitor all project phases via detailed reports and maintain transparent communication with the client.
Ensure all necessary documentation is received from customers for successful New Product Introductions (NPI) and engineering changes.
Ensure the profitability of the assigned program and adhere to contract agreements/Statement of Work (SOW).

Requirements

What you’ll need

Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in a related discipline.
8 to 10 years of working experience in program management in a related environment (EMS/Manufacturing preferred).
Working knowledge of SAP is preferred.
Ability to read and analyze technical operations, supply chain, and financial reports.
Strong ability to forecast revenue and control costs.
Excellent interpersonal skills and a "people-oriented" personality.
Numerically inclined with strong logical thinking and business acumen.
Ability to work independently under pressure to meet tight deadlines.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementtechnical operations analysissupply chain managementfinancial report analysisrevenue forecastingcost control

Soft Skills

interpersonal skillscommunicationlogical thinkingbusiness acumenindependenceability to work under pressuretime management

Certifications

Bachelor’s DegreePost Graduate DiplomaProfessional Degree