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Customer Support Engineer – Semiconductor Equipment
CelesticaCustomer Support Engineer interfacing with customers while troubleshooting complex semiconductor equipment issues. Collaborating with the engineering team to implement solutions and assist clients' needs.
About the role
Key responsibilities & impact- Participates as a member of a customer support team and acts as an interface between customers and the team.
- Communicates and acts upon customer requirements and issues in production meetings.
- Work closely with the engineering team for investigation on complex issues & its solution implementation.
- Commission new machine installation at customer site
- Troubleshooting of circuits, components, instruments and mechanical assemblies
- Reconfigurations of systems and changing of components in accordance to customers' requests
- Able to read & interpret schematic electrical / mechanical drawings
- Handling stock purge and rework / return on faulty parts
- Monitor & track major projects of customer if necessary
Requirements
What you’ll need- Diploma or Degree preferably in Mechatronics, Mechanical, Electrical, Electronics Engineering
- 3-5 years of work experience
- Prior work experience with front-end semiconductor equipment or related products highly preferred
- Able to comprehend mechanical and schematic diagrams
- Able to handle simple reworks within client's premises
- Able to commit to overtimes and willing to be on 24/7 standby for 2 weeks within a month
Benefits
Comp & perks- Fixed $1000 standby allowance per month
- Additional Overtime Allowance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingcircuit analysismechanical assemblysystem reconfigurationschematic interpretationfaulty parts handlingproject monitoringinstallationreworkcustomer support
Soft Skills
communicationteam collaborationproblem-solvingcustomer serviceadaptabilityattention to detailtime managementability to work under pressurecommitmentwillingness to work overtime
Certifications
Diploma in MechatronicsDegree in Mechanical EngineeringDegree in Electrical EngineeringDegree in Electronics Engineering