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Customer Support Engineer – Semiconductor Equipment
CelesticaCustomer Support Engineer participating in customer support and engineering teams. Troubleshooting and commissioning semiconductor equipment installations at customer sites in Singapore.
About the role
Key responsibilities & impact- Participates as a member of a customer support team and acts as an interface between customers and the team
- Communicates and acts upon customer requirements and issues in production meetings
- Work closely with the engineering team for investigation on complex issues & its solution implementation
- Commission new machine installation at customer site
- Troubleshooting of circuits, components, instruments and mechanical assemblies
- Reconfigurations of systems and changing of components in accordance to customers' requests
- Able to read & interpret schematic electrical / mechanical drawings
- Handling stock purge and rework / return on faulty parts
- Monitor & track major projects of customer if necessary
Requirements
What you’ll need- Diploma or Degree preferably in Mechatronics, Mechanical, Electrical, Electronics Engineering
- 3-5 years of work experience
- Prior work experience with front-end semiconductor equipment or related products highly preferred
- Able to comprehend mechanical and schematic diagrams
- Able to handle simple reworks within client's premises
- Able to commit to overtimes and willing to be on 24/7 standby for 2 weeks within a month
Benefits
Comp & perks- Fixed $1000 standby allowance per month
- Additional Overtime Allowance
ATS Keywords
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Hard Skills & Tools
troubleshootingcircuit analysismechanical assemblysystem reconfigurationschematic interpretationelectrical drawing interpretationrework handlingfaulty parts managementinstallationsemiconductor equipment
Soft Skills
communicationcustomer supportteam collaborationproblem-solvingproject monitoringadaptabilityattention to detailtime managementcustomer requirement analysisissue resolution
Certifications
Diploma in MechatronicsDegree in Mechanical EngineeringDegree in Electrical EngineeringDegree in Electronics Engineering