• Acts as the primary technical contact with the customer or partner.
• Draws on thorough knowledge of systems architecture and hardware and software knowledge to identify root cause and proposes solutions.
• Coordinates with the design team to create the solution and ensures the solution resolves customer reported issues.
• May also work on solutions individually.
• Manages the relationship with the customers and partners.

Requirements

In-depth knowledge of hardware architecture and concepts related to Storage products such as JBOD/JBOF/EBOF and Server products is required.
Understanding of BIOS is mandatory.
Good understanding of BMC or SES plus Linux Kernel is highly desirable.
Hands on hardware or software support and troubleshooting experience
Working knowledge of programming languages such as C or Python knowledge is desirable.
Ability to evaluate, diagnose and troubleshoot complex field issues
Ability to simultaneously manage several projects and coordinate multiple timelines.
Ability to communicate effectively with a wide variety of internal and external teams.
Excellent project management, presentation skills
Experience in directly interfacing with customers is mandatory.
Experiencing in writing technical documentation, creating and sharing knowledge articles and delivering knowledge TOIs (transfer of Information).

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Hard Skills

hardware architecture
storage products
JBOD
JBOF
EBOF
server products
BIOS
BMC
SES
Linux Kernel

Soft Skills

communication
project management
presentation skills
troubleshooting
customer relationship management
coordination
evaluation
diagnosis
technical documentation
knowledge transfer

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