Celeste

Data Analyst

• Transform raw customer data and ensure successful ingestion into the platform.
• Work with the Delivery Manager to meet onboarding milestones and deliver a “right-first-time” approach.
• Follow data policies, use available automation tools, and minimize manual file handling.
• Run data accuracy and quality checks after ingestion.
• Identify risks, inconsistencies, or platform issues early and contribute to problem-solving.
• Ensure ongoing completeness and accuracy of customer data (invoices, rate cards, contracts, configurations, etc.).
• Update configurations reflecting changes in customers’ logistics networks.
• Support Customer Success & Sales with insights that feed into QBRs and upsell opportunities.
• Improve automation and reduce manual data handling wherever possible.
• Liaise with customers and their LSPs to raise invoice disputes and follow them through to resolution.
• Provide clear, professional communication using correct logistics & supply chain terminology.
• Track dispute progress and ensure accurate visibility of customer-facing tasks.
• Analyze complex data sets to support customer simulations, proofs of concept, and business cases.
• Provide regular internal and customer-facing updates on assigned tasks.
• Maintain accurate task statuses, logs, and trackers for project visibility.
• Support pre-sales with data-driven insights to build business cases (customers avg. $200K ARR).
• Drive customer ROI through data acquisition, analysis, and accurate transformations.
• Become a technical expert in onboarding workflows and contribute insights to Product & Engineering.
• Take on ad hoc projects as needed.