Celerion

Call Center Representative

• We are seeking a Call Center Team Leader at our Richmond, Virginia site. This is a full time benefited role, working 40 hours per week, Monday - Friday 11:30am - 8:00pm. This site provides consumer research for nicotine and tobacco studies.
• The Call Center Team Leader is responsible for providing assistance to the Manager for a team of Participant Recruiters. The Call Center Team Leader assists the Call Center Manager in the development of staff, intra-department communications, operations, scheduling and customer service initiatives.
• Essential Functions:
• Staff Management
• Responsible for execution of departmental objectives and adherence to company policies and procedures
• Assist in departmental training to include; shadowing, document development etc.
• Serve as the communication link between Participant Recruiters and the Call Center Manager
• Assist Call Center Manager in staff development
• Address study participant complaints and staff complaints through resolution according to policies and procedures
• Schedule staff and distribute assignments
• Assist Call Center Manager in providing feedback to staff on call center performance measures, call statistics and attendance
• Develop and implement fun and creative incentive programs
• Recruiting Operations
• Responsible for planning and executing recruiting functions, this includes but is not limited to:
• Sending daily reminders to staff on study priorities
• Creating recruiting lists and coordinating recruiting efforts
• Salesforce and board tracking set-up for recruiting
• Sending panel communications via the control panel
• Ensuring accurate and timely report of recruiting status
• Monitoring recruiting statuses and ensuring that timelines are met
• Manage the quality monitoring program
• Perform all Participant Recruiter functions based on business need or at the request of call center management
• Maintain level of supplies needed for the call center (i.e. notepads, markers, pens, postcards...etc.)
• Act as the first line of escalation for study participant issues or concerns
• Conduct study audits to ensure compliance to recruiting requirements outlined in the Study Synopsis
• Attend weekly meetings with supervisor
• Reporting
• Compile and report metrics to Call Center Manager and/or leadership team as requested, including but not limited to:
• Recruiting Updates
• Confirmation Reports
• Call Stats

Call Center Team Leader

Medical writer

• Celerion is committed to swift, exceptional clinical research through translational medicine.
• Full-time Medical Writer, home based anywhere in the United States; Canada and non-US candidates will not be considered.
• Analyze and interpret safety results of clinical trials, including vital signs, clinical laboratory values, adverse events, electrocardiograms (ECGs), diagnostic procedures, and pharmacodynamic (PD) endpoints.
• Compile, write, and edit Phase I and Phase II clinical study documents including clinical study reports (CSRs), stand-alone safety narratives, and synoptic CSRs.
• Confirm accurate classification of events and medications using standardized coding systems.
• Perform peer QC of safety text, serve as project Report Lead, monitor editorial comments, and ensure regulatory compliance (GCP, ICH) and client specifications.
• Use technology to collaborate with international teams (Veeva, Microsoft 365, SharePoint, SmartSheet), lead client communications, and interact with internal departments.

Medical Writer

Data Analyst

• Provide statistical programming support for early-phase clinical research at Celerion, designing, developing, and maintaining SAS programs to support analysis and reporting of clinical trial data.
• Independently develop, maintain, and process SAS programs, creating analysis data packages (ADaM), statistical analyses, data listings, tables, and figures.
• Perform peer QC, double programming, and validation functions for statistical outputs from studies.
• Lead statistical programming activities on studies and deliverables; assist management and biostatisticians with complex projects.
• Design and implement standardized SAS programs; train and mentor junior programmers; ensure compliance with the statistical analysis plan and departmental procedures.

Senior Data Analyst, Statistical Programming

Research Analyst

• Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.
• Celerion, a leader in clinical research, is seeking a full-time Clinical Research Associate (CRA) to perform monitoring and site management activities for clinical trials, clinical investigations and other interventional or non-interventional studies.
• This is a Hybrid position - We are looking for someone that currently lives in the Phoenix, Arizona area - and that is able to go to the Tempe sites on a regular basis.

Call Center Team Leader

Medical Writer

Senior Data Analyst, Statistical Programming

Clinical Research Associate - Phoenix, Arizona