CelerData

Full-stack Engineer

• Designing, developing, upgrading, and maintaining the Cloud Control Plane.
• Developing and iterating new user-facing features, such as auto-scaling, backup recovery, security enhancements, diagnostic optimization, and observability.
• Ensuring that users of cloud products have a stable and reliable product experience.
• Driving development of CelerData Cloud Platform in a collaborative, open-source-oriented environment.
• Solving challenging technical problems and helping customers transform their data into actionable insights.

Software Engineer, Cloud Platform

Customer Success Manager

• Develop and maintain long-term, strategic relationships with assigned customers, acting as their primary point of contact post-sale to understand their business goals and align CelerData's software to deliver measurable outcomes.
• Lead customer onboarding processes, including support account setup, onboard meeting scheduling, deployment guidance, training sessions, and best practices ensuring quick time-to-value and smooth adoption.
• Track, monitor, and report customer KPIs such as usage patterns, performance data, support tickets, JIRA issues, etc., to proactively identify risks, and implement success plans to mitigate churn and improve/expand product adoption.
• Leverage technical resources to provide ongoing technical and strategic guidance on the adoption of CelerData products.
• Collaborate with cross-functional teams, including Sales, Solutions Architects, Support Engineers, and Product/Engineering, to resolve issues, escalate complex challenges, and incorporate customer feedback into product enhancements.
• Support Sales to drive renewals and expansions by demonstrating ROI through performance benchmarks and case studies.
• Create and deliver customer success resources, such as customized playbooks, customer-specific webinars, customer profiles, and periodic business reviews, to empower customers and foster community engagement within the StarRocks ecosystem.