Account Manager, Healthcare

Cefaly

Account Manager providing end-to-end account support for VA and Medical Center customers. Collaborating with teams to ensure high-quality customer experiences and managing training for healthcare providers.

Posted 7/29/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical sales, including account management and customer engagement, with a strong focus on driving revenue growth and market expansion. Proficient in utilizing CRM systems like Salesforce and skilled in delivering high-quality training to healthcare providers.

Highest-signal resume keywords

Medical Sales ExperienceCustomer Relationship Management (CRM)Salesforce ProficiencyExcellent Communication SkillsBachelor’s Degree in Healthcare Field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical SalesAccount ManagementCustomer DiscoveryLead GenerationSales Cycle ManagementTraining DeliveryRevenue Growth StrategiesMarket ExpansionCold CallingClinical Experience

Soft Skills

Strong Business AcumenProfessional JudgmentCollaborationProblem SolvingCustomer Service Orientation

Tools & Technologies

SalesforceMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Industry Keywords

Medical DevicesPharmaceuticalsHealthcare SalesLife SciencesTrade ShowsMedical Conferences

About the role

Key responsibilities & impact

Serve as the main interface for institutional customers through phone, email, and video conferencing
Act as the primary customer contact for assigned accounts
Conduct customer discovery and coordinate follow-up training (cold calling)
Conducts and executes strategic sales to drive revenue growth and market expansion
Travel on-site to provide high-quality training to healthcare providers
Work collaboratively with Customer Service to resolve questions, issues, and complaints
Convert prospects into active customers
Represent CEFALY Technology at trade shows and medical conferences
Generate new leads and maintain accurate contact information in Salesforce
Responsible for maintaining and growing territory account specific targets
Manage and maintained specific territory accounts throughout the entire sales cycle (prospecting, connecting, training, closing, follow-ups)

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare field
Medical sales experience is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience
3+ years of medical sales experience or working in a clinical environment patient facing is preferred
Strong business acumen and sound professional judgment
Excellent communication skills in written and spoken English, including grammar and professional tone
Proficiency with Microsoft Excel, Word, and Outlook
Experience using a CRM system; Salesforce preferred
Ability to navigate remote customer environments and facility endpoints

Benefits

Comp & perks

Health insurance (80% employer-paid)
Employer-paid Dental and Vision
IRA with company match (no vesting period)
Paid PTO
Paid company holidays