Inside Sales & Training Associate

CEFALY Technology

Inside Sales & Training Associate providing account support and professional training for healthcare providers. Engaging with customers through various communication channels to enhance their experience.

Posted 6/4/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the main interface for institutional customers through phone, email, and video conferencing.
Act as the primary customer contact for assigned accounts.
Conduct customer discovery and coordinate follow-up training with Cefaly Regional Trainers.
Travel on-site to provide high-quality training to healthcare providers.
Schedule and follow up on Regional Trainer in-service meetings.
Process and track customer orders accurately.
Work collaboratively with Customer Service to resolve questions, issues, and complaints.
Use initiative to improve personal skills and departmental processes.
Convert prospects into active customers.
Works collaboratively with Inside Sales Representatives & Trainers.
Represent CEFALY Technology at trade shows and medical conferences.
Adapt to evolving business needs and take on other duties as required.
Generate new leads and maintain accurate contact information in Salesforce.
Perform additional duties as assigned.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare field
Medical or clinical background is required, including experience in medical device, pharmaceuticals, or healthcare sales, or prior clinical experience
1–3 years of inside sales experience in a medical, biotechnology, or technology field preferred.
Proven understanding of clinical environments and medical terminology
Candidates with relevant internships or strong transferable skills will also be considered.

Benefits

Comp & perks

Health insurance (80% employer-paid)
Employer-paid Dental and Vision
IRA with company match (no vesting period)
Paid PTO
Paid company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer discoverycustomer order processinglead generationsalesforce

Soft Skills

communicationcollaborationinitiativeproblem-solvingadaptability