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Fin Care Specialist I, Customer Service
Cedars-SinaiFin Care Specialist providing patient relations support in Patient Financial Services at Cedars-Sinai. Involves customer inquiries, payment resolutions, and strong customer service skills.
About the role
Key responsibilities & impact- Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services
- Identifying, analyzing, resolving and responding to customer inquiries, concerns and issues
- Following up on accounts to ensure payment and resolution
- Work independently and have strong customer service skills
- Strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices.
Requirements
What you’ll need- High School Diploma/GED required
- Associate degree in business administration or another related major or college level courses in finance, business, or health insurance preferred.
- A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required.
Benefits
Comp & perks- healthcare
- generous time-off policy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hospital billingprofessional billingcollectionscustomer service
Soft Skills
analytical skillsprioritization skillsindependent workcommunication skills
Certifications
High School DiplomaGEDAssociate degree in business administration