Cedar

COO – Head of Operations

Cedar

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $150,000 - $250,000 per year

Job Level

Lead

About the role

  • Own pipeline conversion end-to-end, from first consumer engagement through closing, with direct accountability for outcomes.
  • Run daily operations: pipeline flow, bottleneck elimination, escalation management, and quality control.
  • Translate strong demand into consistent, repeatable execution across markets and transaction types.
  • Design and continuously refine origination and transaction workflows capable of supporting thousands of transactions with speed, consistency, and compliance.
  • Build AI-enabled, automation-first processes that reduce manual work, increase transparency, and improve decision quality.
  • Partner closely with Product and Engineering to rapidly ship tools that materially improve operational leverage and consumer experience.
  • Define and own dashboards that provide real-time visibility into conversion, cycle time, capacity, and consumer satisfaction.
  • Hire, train, and develop a lean, high-caliber operations team as volume grows.
  • Set clear standards, incentives, and accountability—no process theater, no excess headcount.
  • Coach strong performers and address underperformance quickly and fairly.
  • Be accountable for the consumer experience from pipeline entry through closing.
  • Design service experiences that reflect the gravity of purchasing a home: clear communication, predictability, and earned trust.
  • Build tight feedback loops so operational and consumer insights directly inform Product, Legal, and strategic decisions.
  • Work tightly with Capital Markets, Underwriting, Legal, Product, and Technology to align pricing, risk, compliance, and execution realities.
  • Surface constraints early and solve them pragmatically.

Requirements

  • Proven experience building and scaling consumer-facing operational systems.
  • Exceptional judgment and ability to make high-quality decisions with incomplete information.
  • Strong analytical orientation; fluency in metrics, dashboards, and operational data.
  • Deep process discipline in regulated or high-stakes transaction environments.
  • Demonstrated ability to operate hands-on before building teams.
  • Clear, concise communicator across technical, legal, and consumer-facing contexts.
Benefits
  • Offers Equity
  • Offers Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pipeline conversionworkflow designautomation processesdata analysismetrics fluencydashboard creationquality controlbottleneck eliminationconsumer experience managementtransaction management
Soft Skills
exceptional judgmentanalytical orientationclear communicationcoachingteam developmentaccountabilityproblem-solvingdecision-makingcollaborationadaptability