Senior Client Services Representative
Cedar Gate Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Triage and respond to incoming client support requests
- Coordinate with Product and Data Management teams on issues that require resolution and communicate updates to client
- Support the Account Management team by tracking, escalating, and resolving both general and client-specific issues
- Develop action plans around incoming client inquiries, responding to client requests, and escalating issues
- Own, track, report, and manage support SLAs and ensure delivery against requirements and company goals
Requirements
- A minimum of three (3) years of technical support experience for SaaS products.
- Proven expertise in data analytics that drives impactful insights and informed decision-making.
- A Bachelor's degree from a recognized and accredited college or university.
- Currently eligible to work in the U.S. without assistance in getting an employment visa or work authorization.
Benefits
- comprehensive medical, dental, and vision coverage
- options for FSA, HSA, and 401K matching
- tuition assistance
- extensive paid time off
- exclusive employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportdata analyticsSaaS products
Soft skills
client communicationproblem-solvingcoordinationissue resolutionaction planning
Certifications
Bachelor's degree